Where can I reliably check information about the existence of a disruption?
We want to provide our customers with the best possible transparency regarding the availability of our systems. You can check the availability of individual services over the course of the week at any time via the external page mailstatus.de. Downtimes and disruptions are color-coded.
Additionally, the independent disruption page allestörungen.de provides you with further indication of whether a current disruption exists:
allestoerungen.de/stoerung/mail-de
Additional information about the existence of a disruption may also be displayed on our homepage and in the webmailer.
Are there ways to retrieve my emails despite an operational disruption?
An operational disruption does not necessarily restrict every access option to your email account. Please first try the following access methods:
- Email access via login through your browser on our login page
- Email access via the mail.co.uk Mail App for iOS and Android
- Email access via external programs such as Apple Mail, Outlook, or Thunderbird using IMAP/POP3 protocols
If there is no operational disruption but my email account still cannot be used, what should be done?
First, please check if there is an operational disruption with your internet provider. The independent page allestörungen.de provides an initial overview.
Furthermore, please check your WLAN router and restart it if necessary.
Newly occurring disruptions can often be traced to updates from the operating system or individual programs. Please first check if updates have been performed and whether changes to the saved settings have resulted from them.
If problems with using your mail.co.uk email account persist, you can of course contact our support.
What are the causes of an operational disruption?
There are many different causes for an operational disruption. Our server architecture is, of course, redundant and designed to be as fail-safe as possible, but unpredictable hardware defects can occur at any time. A single server consists of many components that can fail after a certain period of continuous use. For example, hard drives, motherboards, main memory, to name just a few.
In addition to hardware, there may also be restrictions in internet connectivity. Are there network disruptions? For example, are there problems with the internet connection from Hamburg to Frankfurt at DE-CIX?
Attacks are another cause of disruptions. In the past, we unfortunately had to defend against one or another DDoS attack. We naturally use special defense techniques here, but every attack is individual.
You can be assured that we work hard every day on the further development and security of our server infrastructure. We invest a lot in the fail-safety of the system. But even our service is not free from disruptions.
How should I behave in the event of an operational disruption?
If you cannot use your email account due to an operational disruption, we will inform you via various channels, as described in the upper part of the FAQ. In the event of an operational disruption, we ask you to wait and refrain from contacting the support hotline or email support. Our technicians are working intensively to resolve the malfunction as quickly as possible.
